Ten misunderstandings about maturity models

Kim Normann Andersen, Jungwoo Lee, Tobias Mettler, M. Jae Moon

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

In this paper, we take the initial steps of re-formulating the research agenda on maturity models within the government context. Critiques on maturity models in government digitalization has been collected via a systematic review of academic literature. Synthesis of the articles (n=47) has resulted in a list of ten objections and critique of maturity models. The author team of this paper has been heavily involved in pioneering and leading research on maturity models. Standing on the shoulders of this track-record, we have coinedf a possible response on how maturity models might still have an important role to play in theorizing about why, how and where government progresses in their use of digital technologies. Also, we argue that maturity models have an important role to play for practice in their navigation in a yet more multifaceted technological dependent government.

Original languageEnglish
Title of host publicationProceedings of the 21st Annual International Conference on Digital Government Research
Subtitle of host publicationIntelligent Government in the Intelligent Information Society, DGO 2020
EditorsSeok-Jin Eom, Jooho Lee
PublisherAssociation for Computing Machinery
Pages261-266
Number of pages6
ISBN (Electronic)9781450387910
DOIs
Publication statusPublished - 2020 Jun 15
Event21st Annual International Conference on Digital Government Research: Intelligent Government in the Intelligent Information Society, DGO 2020 - Seoul, Korea, Republic of
Duration: 2020 Jun 152020 Jun 19

Publication series

NameACM International Conference Proceeding Series

Conference

Conference21st Annual International Conference on Digital Government Research: Intelligent Government in the Intelligent Information Society, DGO 2020
CountryKorea, Republic of
CitySeoul
Period20/6/1520/6/19

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Vision and Pattern Recognition
  • Computer Networks and Communications

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  • Cite this

    Normann Andersen, K., Lee, J., Mettler, T., & Moon, M. J. (2020). Ten misunderstandings about maturity models. In S-J. Eom, & J. Lee (Eds.), Proceedings of the 21st Annual International Conference on Digital Government Research: Intelligent Government in the Intelligent Information Society, DGO 2020 (pp. 261-266). (ACM International Conference Proceeding Series). Association for Computing Machinery. https://doi.org/10.1145/3396956.3396980