The development of a user satisfaction evaluation model on VE proposals using the fuzzy analytic hierarchy process

Myung Jin Son, Chang Taek Hyun, Tae Hoon Hong, Jong Hyeob Kim

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This study aims to develop a user satisfaction evaluation model focused on the evaluation phase in the VE Job Plan. First, we analyzed users' requirements based on various domestic cases such as marketing theories and existing VE reports in order to select user satisfaction evaluation items. Finally, we established the hierarchical classification system of the evaluation items through factor analysis. Also, we measured the relative importance and order of preference using the Fuzzy Analytic Hierarchy Process (AHP) to measure the preference of the decision-maker through the confidence interval instead of the existing AHP and matrix evaluation method in the decision-making phase. Further, to verify the effectiveness of Fuzzy AHP, we measured the relative importance through the matrix evaluation table and AHP and compared and analyzed it according to the order of preference.

Original languageEnglish
Title of host publicationSociety of American Value Engineers - 48th Annual Conference of SAVE International 2008
Subtitle of host publicationDiscovering Value Added Strategies
Pages116-133
Number of pages18
Publication statusPublished - 2008 Dec 1
Event48th Annual Conference of SAVE International 2008: Discovering Value Added Strategies - Reno, NV, United States
Duration: 2008 Jun 92008 Jun 12

Publication series

NameSociety of American Value Engineers - 48th Annual Conference of SAVE International 2008: Discovering Value Added Strategies

Other

Other48th Annual Conference of SAVE International 2008: Discovering Value Added Strategies
CountryUnited States
CityReno, NV
Period08/6/908/6/12

All Science Journal Classification (ASJC) codes

  • Management of Technology and Innovation
  • Information Systems and Management

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    Son, M. J., Hyun, C. T., Hong, T. H., & Kim, J. H. (2008). The development of a user satisfaction evaluation model on VE proposals using the fuzzy analytic hierarchy process. In Society of American Value Engineers - 48th Annual Conference of SAVE International 2008: Discovering Value Added Strategies (pp. 116-133). (Society of American Value Engineers - 48th Annual Conference of SAVE International 2008: Discovering Value Added Strategies).