The effects of mutual inclusiveness between captains and first officers on psychological safety and engagement in flight safety

Su Wong Chang, Kyung Soo Lee, Seong Soo Ham, Sun Ah Lee, Tae Kyung Hahn, Young Woo Sohn

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This research aims at determining psychological elements that influence team coordination between a captain and a first officer in a commercial airline cockpit. It also examines how these elements interact between one another in different cultural settings. We propose that mutual inclusiveness of differential status enhances psychological safety and engagement in safety improvement efforts. Survey results based on 254 airline pilots suggest that status (captain, first officer) and mutual inclusiveness (openness between team members) influence psychological safety and mutual inclusiveness moderates the relationship between status and psychological safety. The results also suggest that psychological safety is positively associated with engagement in safety improvement efforts and also mediates the relationship between mutual inclusiveness and improvement efforts. This research provides insights into antecedents of fostering safety improvement efforts in airline crew teams in which cultural differences and professional hierarchy exist.

Original languageEnglish
Title of host publication52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008
Pages1421-1424
Number of pages4
Publication statusPublished - 2008 Dec 1
Event52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008 - New York, NY, United States
Duration: 2008 Sep 222008 Sep 26

Publication series

NameProceedings of the Human Factors and Ergonomics Society
Volume2
ISSN (Print)1071-1813

Other

Other52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008
CountryUnited States
CityNew York, NY
Period08/9/2208/9/26

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flight
cultural difference

All Science Journal Classification (ASJC) codes

  • Human Factors and Ergonomics

Cite this

Chang, S. W., Lee, K. S., Ham, S. S., Lee, S. A., Hahn, T. K., & Sohn, Y. W. (2008). The effects of mutual inclusiveness between captains and first officers on psychological safety and engagement in flight safety. In 52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008 (pp. 1421-1424). (Proceedings of the Human Factors and Ergonomics Society; Vol. 2).
Chang, Su Wong ; Lee, Kyung Soo ; Ham, Seong Soo ; Lee, Sun Ah ; Hahn, Tae Kyung ; Sohn, Young Woo. / The effects of mutual inclusiveness between captains and first officers on psychological safety and engagement in flight safety. 52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008. 2008. pp. 1421-1424 (Proceedings of the Human Factors and Ergonomics Society).
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abstract = "This research aims at determining psychological elements that influence team coordination between a captain and a first officer in a commercial airline cockpit. It also examines how these elements interact between one another in different cultural settings. We propose that mutual inclusiveness of differential status enhances psychological safety and engagement in safety improvement efforts. Survey results based on 254 airline pilots suggest that status (captain, first officer) and mutual inclusiveness (openness between team members) influence psychological safety and mutual inclusiveness moderates the relationship between status and psychological safety. The results also suggest that psychological safety is positively associated with engagement in safety improvement efforts and also mediates the relationship between mutual inclusiveness and improvement efforts. This research provides insights into antecedents of fostering safety improvement efforts in airline crew teams in which cultural differences and professional hierarchy exist.",
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Chang, SW, Lee, KS, Ham, SS, Lee, SA, Hahn, TK & Sohn, YW 2008, The effects of mutual inclusiveness between captains and first officers on psychological safety and engagement in flight safety. in 52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008. Proceedings of the Human Factors and Ergonomics Society, vol. 2, pp. 1421-1424, 52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008, New York, NY, United States, 08/9/22.

The effects of mutual inclusiveness between captains and first officers on psychological safety and engagement in flight safety. / Chang, Su Wong; Lee, Kyung Soo; Ham, Seong Soo; Lee, Sun Ah; Hahn, Tae Kyung; Sohn, Young Woo.

52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008. 2008. p. 1421-1424 (Proceedings of the Human Factors and Ergonomics Society; Vol. 2).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Chang SW, Lee KS, Ham SS, Lee SA, Hahn TK, Sohn YW. The effects of mutual inclusiveness between captains and first officers on psychological safety and engagement in flight safety. In 52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008. 2008. p. 1421-1424. (Proceedings of the Human Factors and Ergonomics Society).