The effects of police performance on agency trustworthiness and citizen participation

Gregory A. Porumbescu, Milena I. Neshkova, Meghan Huntoon

Research output: Contribution to journalArticlepeer-review

15 Citations (Scopus)


We examine the effect of performance information on citizens’ willingness to engage with government. We hypothesize that when performance information is positive, citizens perceive government as trustworthy, which increases proclivity for participation. To validate this framework, we conduct an experiment that tests the effect of police performance on citizens’ perceptions of police trustworthiness and intentions to participate in a neighbourhood watch programme. We find that information about police performance strongly affects perceptions of police trustworthiness. Yet, citizen decisions to participate in the community watch programme are more complex and can be triggered by either positive or negative police performance.

Original languageEnglish
Pages (from-to)212-237
Number of pages26
JournalPublic Management Review
Issue number2
Publication statusPublished - 2019 Feb 1

Bibliographical note

Funding Information:
This study was supported by a National Research Foundation of Korea Grant from the Korean Government [NRF-2017S1A3A2065838].

Publisher Copyright:
© 2018, © 2018 Informa UK Limited, trading as Taylor & Francis Group.

All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Management of Technology and Innovation


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