The impact of diversity of innovation channels on innovation performance in service firms

Insu Cho, Heejun Park, Jeongil Choi

Research output: Contribution to journalArticle

21 Citations (Scopus)

Abstract

This study empirically analyzes the impact of the diversity of three channel types (the information search, technology acquisition, and collaboration channels) on four types of innovation (service, process, organization, and marketing) performance using data from a sample of service firms of the Korean innovation survey. The results of this study indicate that innovative service firms tend to rely heavily on the diversity of information search channels for all four types of innovation performance, while their reliance on the diversity of the technology acquisition channel and collaboration channel is considerably low. The results contribute to a deeper understanding of channel management strategies for better service performance.

Original languageEnglish
Pages (from-to)277-294
Number of pages18
JournalService Business
Volume5
Issue number3
DOIs
Publication statusPublished - 2011 Sep 1

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Innovation
Service firms
Innovation performance
Technology acquisition
Information search
Service performance
Innovation surveys
Organizational performance
Service process
Marketing performance
Channel management
Management strategy
Process performance

All Science Journal Classification (ASJC) codes

  • Business and International Management
  • Strategy and Management

Cite this

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The impact of diversity of innovation channels on innovation performance in service firms. / Cho, Insu; Park, Heejun; Choi, Jeongil.

In: Service Business, Vol. 5, No. 3, 01.09.2011, p. 277-294.

Research output: Contribution to journalArticle

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