The role of product history in consumer response to online second-hand clothing retail service based on circular fashion

Naeun (Lauren) Kim, Hongjoo Woo, Bharath Ramkumar

Research output: Contribution to journalArticlepeer-review

Abstract

The circular fashion system (CFS) posits that clothes not only need to be designed and produced sustainably but also need to circulate among consumers for as long as possible to minimize waste. Fashion industry experts believe that circular fashion will be the dominating future trend of the industry, and many brands and start-ups have launched platforms following the CFS where consumers can exchange or donate their used clothes. However, circular fashion still needs to overcome the negative images associated with second-hand clothes, such as contamination. What can decrease consumers' concerns with used clothes as well as promote circular fashion effectively among consumers? Based on the narrative competence theory, this study examines the effects of providing the product history of clothes on enhancing consumers' trust, perceived benefits, attitude, and usage intentions toward circular fashion service. An online experiment was conducted with 238 U.S. consumers. Results revealed that providing product history enhances consumers' trust toward the service and the perceived hedonic, social, and economic benefits of the service. Greater trust and hedonic benefits of the service enhance consumers’ attitude toward the service, which consequently increase their intentions to use the service. Implications and suggestions for future research are discussed in this paper.

Original languageEnglish
Article number102457
JournalJournal of Retailing and Consumer Services
Volume60
DOIs
Publication statusPublished - 2021 May

Bibliographical note

Funding Information:
This work was supported by the Ministry of Education of the Republic of Korea and the National Research Foundation of Korea ( NRF-2019S1A5A8041031 ). This paper is based on the conference abstract, “Story makes a difference: The effects of providing product history in promoting circular fashion among consumers”, presented at the International Textiles and Apparel Association (ITAA) Annual Conference, 2020.

All Science Journal Classification (ASJC) codes

  • Marketing

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