Abstract
The use of chatbots is more common in our everyday lives than ever before. However, few studies have been conducted comparing the differences between text- and voice-input modalities of chatbots in the banking industry. In this study, through empirical and survey-based research, users were shown to rate their relationships with the banking chatbot as more helpful and self-validating when they communicate with it by a voice-input modality than by a text-input modality.
| Original language | English |
|---|---|
| Title of host publication | HRI 2018 - Companion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction |
| Publisher | IEEE Computer Society |
| Pages | 151-152 |
| Number of pages | 2 |
| ISBN (Electronic) | 9781450356152 |
| DOIs | |
| Publication status | Published - 2018 Mar 1 |
| Event | 13th Annual ACM/IEEE International Conference on Human Robot Interaction, HRI 2018 - Chicago, United States Duration: 2018 Mar 5 → 2018 Mar 8 |
Other
| Other | 13th Annual ACM/IEEE International Conference on Human Robot Interaction, HRI 2018 |
|---|---|
| Country | United States |
| City | Chicago |
| Period | 18/3/5 → 18/3/8 |
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All Science Journal Classification (ASJC) codes
- Artificial Intelligence
- Human-Computer Interaction
- Electrical and Electronic Engineering
Cite this
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The Use of Voice Input to Induce Human Communication with Banking Chatbots. / Kim, Songhyun; Goh, Junseok; Jun, Soojin.
HRI 2018 - Companion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction. IEEE Computer Society, 2018. p. 151-152.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
TY - GEN
T1 - The Use of Voice Input to Induce Human Communication with Banking Chatbots
AU - Kim, Songhyun
AU - Goh, Junseok
AU - Jun, Soojin
PY - 2018/3/1
Y1 - 2018/3/1
N2 - The use of chatbots is more common in our everyday lives than ever before. However, few studies have been conducted comparing the differences between text- and voice-input modalities of chatbots in the banking industry. In this study, through empirical and survey-based research, users were shown to rate their relationships with the banking chatbot as more helpful and self-validating when they communicate with it by a voice-input modality than by a text-input modality.
AB - The use of chatbots is more common in our everyday lives than ever before. However, few studies have been conducted comparing the differences between text- and voice-input modalities of chatbots in the banking industry. In this study, through empirical and survey-based research, users were shown to rate their relationships with the banking chatbot as more helpful and self-validating when they communicate with it by a voice-input modality than by a text-input modality.
UR - http://www.scopus.com/inward/record.url?scp=85045260343&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85045260343&partnerID=8YFLogxK
U2 - 10.1145/3173386.3176970
DO - 10.1145/3173386.3176970
M3 - Conference contribution
AN - SCOPUS:85045260343
SP - 151
EP - 152
BT - HRI 2018 - Companion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction
PB - IEEE Computer Society
ER -