Abstract
The use of chatbots is more common in our everyday lives than ever before. However, few studies have been conducted comparing the differences between text- and voice-input modalities of chatbots in the banking industry. In this study, through empirical and survey-based research, users were shown to rate their relationships with the banking chatbot as more helpful and self-validating when they communicate with it by a voice-input modality than by a text-input modality.
| Original language | English |
|---|---|
| Title of host publication | HRI 2018 - Companion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction |
| Publisher | IEEE Computer Society |
| Pages | 151-152 |
| Number of pages | 2 |
| ISBN (Electronic) | 9781450356152 |
| DOIs | |
| Publication status | Published - 2018 Mar 1 |
| Event | 13th Annual ACM/IEEE International Conference on Human Robot Interaction, HRI 2018 - Chicago, United States Duration: 2018 Mar 5 → 2018 Mar 8 |
Publication series
| Name | ACM/IEEE International Conference on Human-Robot Interaction |
|---|---|
| ISSN (Electronic) | 2167-2148 |
Other
| Other | 13th Annual ACM/IEEE International Conference on Human Robot Interaction, HRI 2018 |
|---|---|
| Country | United States |
| City | Chicago |
| Period | 18/3/5 → 18/3/8 |
All Science Journal Classification (ASJC) codes
- Artificial Intelligence
- Human-Computer Interaction
- Electrical and Electronic Engineering
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Cite this
Kim, S., Goh, J., & Jun, S. (2018). The Use of Voice Input to Induce Human Communication with Banking Chatbots. In HRI 2018 - Companion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction (pp. 151-152). (ACM/IEEE International Conference on Human-Robot Interaction). IEEE Computer Society. https://doi.org/10.1145/3173386.3176970