The Use of Voice Input to Induce Human Communication with Banking Chatbots

Songhyun Kim; Junseok Goh; Soojin Jun

doi:10.1145/3173386.3176970

The Use of Voice Input to Induce Human Communication with Banking Chatbots

Songhyun Kim, Junseok Goh, Soojin Jun

Graduate School of Communication and Arts

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

3 Citations (Scopus)

Abstract

The use of chatbots is more common in our everyday lives than ever before. However, few studies have been conducted comparing the differences between text- and voice-input modalities of chatbots in the banking industry. In this study, through empirical and survey-based research, users were shown to rate their relationships with the banking chatbot as more helpful and self-validating when they communicate with it by a voice-input modality than by a text-input modality.

Original language	English
Title of host publication	HRI 2018 - Companion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction
Publisher	IEEE Computer Society
Pages	151-152
Number of pages	2
ISBN (Electronic)	9781450356152
DOIs	https://doi.org/10.1145/3173386.3176970
Publication status	Published - 2018 Mar 1
Event	13th Annual ACM/IEEE International Conference on Human Robot Interaction, HRI 2018 - Chicago, United States Duration: 2018 Mar 5 → 2018 Mar 8

Publication series

Name	ACM/IEEE International Conference on Human-Robot Interaction
ISSN (Electronic)	2167-2148

Other

Other	13th Annual ACM/IEEE International Conference on Human Robot Interaction, HRI 2018
Country	United States
City	Chicago
Period	18/3/5 → 18/3/8

All Science Journal Classification (ASJC) codes

Artificial Intelligence
Human-Computer Interaction
Electrical and Electronic Engineering

Access to Document

10.1145/3173386.3176970

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Cite this

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title = "The Use of Voice Input to Induce Human Communication with Banking Chatbots",

abstract = "The use of chatbots is more common in our everyday lives than ever before. However, few studies have been conducted comparing the differences between text- and voice-input modalities of chatbots in the banking industry. In this study, through empirical and survey-based research, users were shown to rate their relationships with the banking chatbot as more helpful and self-validating when they communicate with it by a voice-input modality than by a text-input modality.",

author = "Songhyun Kim and Junseok Goh and Soojin Jun",

note = "Publisher Copyright: {\textcopyright} 2018 Authors. Copyright: Copyright 2018 Elsevier B.V., All rights reserved.; 13th Annual ACM/IEEE International Conference on Human Robot Interaction, HRI 2018 ; Conference date: 05-03-2018 Through 08-03-2018",

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doi = "10.1145/3173386.3176970",

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Kim, S, Goh, J & Jun, S 2018, The Use of Voice Input to Induce Human Communication with Banking Chatbots. in HRI 2018 - Companion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction. ACM/IEEE International Conference on Human-Robot Interaction, IEEE Computer Society, pp. 151-152, 13th Annual ACM/IEEE International Conference on Human Robot Interaction, HRI 2018, Chicago, United States, 18/3/5. https://doi.org/10.1145/3173386.3176970

The Use of Voice Input to Induce Human Communication with Banking Chatbots. / Kim, Songhyun; Goh, Junseok; Jun, Soojin.

HRI 2018 - Companion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction. IEEE Computer Society, 2018. p. 151-152 (ACM/IEEE International Conference on Human-Robot Interaction).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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