The use of chatbots is more common in our everyday lives than ever before. However, few studies have been conducted comparing the differences between text- and voice-input modalities of chatbots in the banking industry. In this study, through empirical and survey-based research, users were shown to rate their relationships with the banking chatbot as more helpful and self-validating when they communicate with it by a voice-input modality than by a text-input modality.
|Title of host publication||HRI 2018 - Companion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction|
|Publisher||IEEE Computer Society|
|Number of pages||2|
|Publication status||Published - 2018 Mar 1|
|Event||13th Annual ACM/IEEE International Conference on Human Robot Interaction, HRI 2018 - Chicago, United States|
Duration: 2018 Mar 5 → 2018 Mar 8
|Name||ACM/IEEE International Conference on Human-Robot Interaction|
|Other||13th Annual ACM/IEEE International Conference on Human Robot Interaction, HRI 2018|
|Period||18/3/5 → 18/3/8|
Bibliographical notePublisher Copyright:
© 2018 Authors.
All Science Journal Classification (ASJC) codes
- Artificial Intelligence
- Human-Computer Interaction
- Electrical and Electronic Engineering