Abstract
The use of chatbots is more common in our everyday lives than ever before. However, few studies have been conducted comparing the differences between text- and voice-input modalities of chatbots in the banking industry. In this study, through empirical and survey-based research, users were shown to rate their relationships with the banking chatbot as more helpful and self-validating when they communicate with it by a voice-input modality than by a text-input modality.
Original language | English |
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Title of host publication | HRI 2018 - Companion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction |
Publisher | IEEE Computer Society |
Pages | 151-152 |
Number of pages | 2 |
ISBN (Electronic) | 9781450356152 |
DOIs | |
Publication status | Published - 2018 Mar 1 |
Event | 13th Annual ACM/IEEE International Conference on Human Robot Interaction, HRI 2018 - Chicago, United States Duration: 2018 Mar 5 → 2018 Mar 8 |
Publication series
Name | ACM/IEEE International Conference on Human-Robot Interaction |
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ISSN (Electronic) | 2167-2148 |
Other
Other | 13th Annual ACM/IEEE International Conference on Human Robot Interaction, HRI 2018 |
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Country/Territory | United States |
City | Chicago |
Period | 18/3/5 → 18/3/8 |
Bibliographical note
Publisher Copyright:© 2018 Authors.
All Science Journal Classification (ASJC) codes
- Artificial Intelligence
- Human-Computer Interaction
- Electrical and Electronic Engineering