The Use of Voice Input to Induce Human Communication with Banking Chatbots

Songhyun Kim, Junseok Goh, Soojin Jun

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)

Abstract

The use of chatbots is more common in our everyday lives than ever before. However, few studies have been conducted comparing the differences between text- and voice-input modalities of chatbots in the banking industry. In this study, through empirical and survey-based research, users were shown to rate their relationships with the banking chatbot as more helpful and self-validating when they communicate with it by a voice-input modality than by a text-input modality.

Original languageEnglish
Title of host publicationHRI 2018 - Companion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction
PublisherIEEE Computer Society
Pages151-152
Number of pages2
ISBN (Electronic)9781450356152
DOIs
Publication statusPublished - 2018 Mar 1
Event13th Annual ACM/IEEE International Conference on Human Robot Interaction, HRI 2018 - Chicago, United States
Duration: 2018 Mar 52018 Mar 8

Publication series

NameACM/IEEE International Conference on Human-Robot Interaction
ISSN (Electronic)2167-2148

Other

Other13th Annual ACM/IEEE International Conference on Human Robot Interaction, HRI 2018
CountryUnited States
CityChicago
Period18/3/518/3/8

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All Science Journal Classification (ASJC) codes

  • Artificial Intelligence
  • Human-Computer Interaction
  • Electrical and Electronic Engineering

Cite this

Kim, S., Goh, J., & Jun, S. (2018). The Use of Voice Input to Induce Human Communication with Banking Chatbots. In HRI 2018 - Companion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction (pp. 151-152). (ACM/IEEE International Conference on Human-Robot Interaction). IEEE Computer Society. https://doi.org/10.1145/3173386.3176970