TY - GEN
T1 - The Use of Voice Input to Induce Human Communication with Banking Chatbots
AU - Kim, Songhyun
AU - Goh, Junseok
AU - Jun, Soojin
N1 - Publisher Copyright:
© 2018 Authors.
Copyright:
Copyright 2018 Elsevier B.V., All rights reserved.
PY - 2018/3/1
Y1 - 2018/3/1
N2 - The use of chatbots is more common in our everyday lives than ever before. However, few studies have been conducted comparing the differences between text- and voice-input modalities of chatbots in the banking industry. In this study, through empirical and survey-based research, users were shown to rate their relationships with the banking chatbot as more helpful and self-validating when they communicate with it by a voice-input modality than by a text-input modality.
AB - The use of chatbots is more common in our everyday lives than ever before. However, few studies have been conducted comparing the differences between text- and voice-input modalities of chatbots in the banking industry. In this study, through empirical and survey-based research, users were shown to rate their relationships with the banking chatbot as more helpful and self-validating when they communicate with it by a voice-input modality than by a text-input modality.
UR - http://www.scopus.com/inward/record.url?scp=85045260343&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85045260343&partnerID=8YFLogxK
U2 - 10.1145/3173386.3176970
DO - 10.1145/3173386.3176970
M3 - Conference contribution
AN - SCOPUS:85045260343
T3 - ACM/IEEE International Conference on Human-Robot Interaction
SP - 151
EP - 152
BT - HRI 2018 - Companion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction
PB - IEEE Computer Society
T2 - 13th Annual ACM/IEEE International Conference on Human Robot Interaction, HRI 2018
Y2 - 5 March 2018 through 8 March 2018
ER -