Understanding the IS-user divide in IT innovation

William J. Kettinger, Choong C. Lee

Research output: Contribution to journalArticlepeer-review

22 Citations (Scopus)


To resolve turf wars and speed implementation, the traditional IS function and increasingly self-reliant end users need to spell out one another's responsibilities while focusing on common organizational benefits.

Original languageEnglish
Pages (from-to)79-84
Number of pages6
JournalCommunications of the ACM
Issue number2
Publication statusPublished - 2002 Feb

All Science Journal Classification (ASJC) codes

  • Computer Science(all)


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