What makes hybrid insourcing successful: A new public–private partnership model for social welfare services

Jae jin Yang, Hey Sung Kim, Seong Eun Choi, Lanhee Ryu, Young Jun Choi

Research output: Contribution to journalArticle

Abstract

Outsourcing has been a key policy tool for delivering a range of social services, and regarded as more effective than insourcing or direct government provision. At the same time, it has also caused many delivery issues such as principal-agent problems, a lack of policy coordination, and poor-quality welfare services. While the pendulum continues to swing between insourcing and outsourcing, we aim to propose a new public–private partnership model called the “hybrid insourcing model” and examine which factors influence the performance of the model. In South Korea, around 2010, the local government in Namyangju City was the first to implement the “Hope Care Center model,” a kind of hybrid insourcing model, which has been praised for its innovation and widely emulated by central and local governments. Our analysis utilizes data collected between December 2017 and January 2018 from public sector employees and civilian staff in Namyangju and a comparable city, A. From this, we draw a number of implications, both for theory and for policy. We argue that, for public–private partnerships, active cooperation and equality are the biggest factors in contributing to positive performance. These work alongside leaders with a clear vision and with employees' positive attitude.

Original languageEnglish
JournalAsian Social Work and Policy Review
DOIs
Publication statusAccepted/In press - 2019 Jan 1

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social welfare
outsourcing
employee
South Korea
mobile social services
performance
equality
public sector
data analysis
welfare
leader
innovation
staff
lack

All Science Journal Classification (ASJC) codes

  • Social Sciences (miscellaneous)
  • Sociology and Political Science

Cite this

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What makes hybrid insourcing successful : A new public–private partnership model for social welfare services. / Yang, Jae jin; Kim, Hey Sung; Choi, Seong Eun; Ryu, Lanhee; Choi, Young Jun.

In: Asian Social Work and Policy Review, 01.01.2019.

Research output: Contribution to journalArticle

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